A quality management system (QMS) is often talked about but rarely adequately utilized. Every business needs to have a QMS system implemented, regardless of whether you supply products or provide services.
Your business may already be applying procedures typically found in QMS measures. Below, we explain several reasons why implementing QMS for your company is a smart move.
Improve Business Processes
Having a QMS implemented means that you get to oversee the current processes, results, and ways to improve them.
A QMS system provides a bottom line of product and service quality for all employees to which to adhere.
Think of the QMS as an ever-changing process to refer to rather than as a fixed document. Businesses with a QMS can always make changes once they have reached their minimum quality standard.
Then they can introduce new machinery, skill training, procedure, etc., to improve them further.
As a business improves its workflow and job processes, it will identify unnecessary processes, parts, or even materials.
While QMS primarily focuses on maintaining a standard of quality, it can also be applied to waste reduction or management.
As an example, your QMS can include a fabric-cutting template to ensure that the fabric is used to the fullest.
Even if your business is not product-focused, a QMS can still help you to reduce the waste of your resources, primarily time and money.
Having a proper standard operation procedure, as an example, would streamline your team members’ tasks more efficiently.
Promoted Customer-centric Business Model
The first thing you will need to have a proper QMS would be the standard of quality you want to achieve.
Ideally, this would be above the bare-minimum standard that your customers would accept. In other words, the specifics of how your QMS is developed will need to centre around your customers’ needs and expectations.
Your QMS would then become the base of your customer-centric business model. There are more and more improvements to make from that point forward.
You may even find new business opportunities or new products to develop once you start focusing on your customers’ needs before your business goals.
Pinpoint Training Required
When your team is aware of the product or service quality that they need to follow, they will pinpoint the areas they find difficult to achieve.
Have the team attend a scheduled meeting every month to discuss the problem areas so that you can tailor the best training modules for them.
In short, QMS can contribute to team members’ skill growth. And they will always have opportunities to learn while they are on the job.
Be sure to provide a safe space for transparent and open discussion so that your team members can discuss the challenges they face without the fear of getting reprimanded.
Producing Consistent Output
The core function of QMS is to produce results that are of an acceptable standard to your customers.
However, to retain your existing customers and attract new ones, you will need to consistently produce the same good quality that you are currently providing, if not better.
QMS ensures that you are providing products or services that are consistent in quality over time.
This standard that you are sticking to will build a strong brand image for you in the long run. Customers will always know what to expect when they get your products or services.
Understand & Minimize Mistakes
Of course, everyone is prone to make mistakes and errors. Even the strongest, best-built QMS will not prevent mistakes from occurring.
However, it can minimize these errors by introducing modifications to the QMS, workflow, or standard operating procedure. Steps can be added to check for errors and correct them once noticed.
For example, even if there are faulty products produced, having a QMS will ensure that these products do not reach the mass market or be recalled anytime via their batch number tracking system.